Focus Groups
Focus groups capture live feedback from patients and families. This valuable source of information provides critical insights into your organization’s service strengths and gaps. Use the “Voice of the Customer” to develop an effective patient experience strategy for your organization.
Focus Group Facilitator
If you are looking for ways to improve your organization’s patient experience, conducting a focus group is a great place to start. Focus groups enable you to capture qualitative feedback from existing or potential patients and families.
A typical focus group consists of approximately 10 – 15 people who are brought together to discuss a specific set of questions. Individuals may respond directly to each question, or discussion may arise among the members of the group. Both forms of input can provide vital perceptions into your organization’s processes, people skills, and overall performance.
Having an experienced Focus Group Facilitator is key to ensuring that the most important information and recommendations are captured and presented in a user-friendly way. Armed with these insights, organizations can take the necessary steps to implement needed changes.