Customer Service Training

Patient satisfaction is greatly enhanced when staff members communicate effectively with patients. From the patient’s perspective, every person employed by the healthcare organization contributes to the care experience. Providing excellent customer service skills is critical to promoting the patient experience.

“Savvy Service – That Was Easy!” Workshop

Our “Savvy Service – That Was Easy!” Workshop helps to improve the communication skills so necessary for a positive patient experience.  Participants learn the specific behaviors that create a positive or negative interaction, and recognize the key elements of verbal and non-verbal communication.

Dealing with the upset or angry individual, enhancing basic telephone etiquette skills, and strengthening overall customer service know-how are additional topics covered by the workshop.  Sessions can be customized to fit the needs of the organization, with 2-hour, 3-hour, half-day, or full-day options available.

Healthcare providers across all specialties and roles face continual pressures and challenges ensuring optimal patient care and satisfaction. Patients have better health outcomes when good interactions with staff encourage them to adhere to treatment plans and follow up with care.

Many organizations are under-resourced and unintentionally present barriers to communication. Very often, patients experience pain and anxiety, and may vent their frustrations on healthcare staff. Every employee has opportunities to make that experience productive and pleasant. Our “Savvy Service – That Was Easy!” Workshop enhances staff members’ abilities to communicate with patients—and with one another—in ways that promote their health and well-being.