Physician-Patient Communication

Evidence for the impact of communication skills between physicians and patients continues to grow. Greater patient and physician satisfaction, improved patient understanding, better acceptance of treatment, positive outcomes, and fewer lawsuits are just a few of the benefits. Communication also forms the basis for the therapeutic alliance, building trust, respect, and understanding of each other’s ideas, feelings, and values.

“Communication Skills Matter!”  Workshop 

Our Workshop “Communication Skills Matter!” on Physician-Patient Communication covers the following key topics and is always customized to the particular needs of the healthcare organization and physicians:

• Benefits of Improving Communication Skills for Physicians
• Communication Essentials
• Top Tips for Docs
• Components of Skillful Interviewing
• Key Drivers of Patient Satisfaction
• The 4 Habits and Other Models of Communication
• Understanding HCAHPS
• Building the Relationship
• Opening the Discussion
• Sharing Information
• Effective Explanations
• Closing the Interview
• Verbal and Non-Verbal Communication Skills
• Breaking Bad News
• Responding to Strong Emotions
• Dealing with the Upset Patient

Workshops can be formatted to accommodate the time requirements of busy physicians and residents. Sessions can be offered as a series of weekly or monthly one-hour workshops or a half-day or full-day experience. Let us know what your preferences are, and we will be sure to deliver!